DevieFood
DevieFood
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DevieFood

Privacy policy

1. Purpose And Scope Of Data Collection
The data collected on the website includes: full name, email, phone number, and customer address. These are mandatory details that customers must provide when requesting consultation or purchasing products, enabling us to contact and confirm with customers on the website to ensure consumer rights.
Customers are responsible for the confidentiality and safeguarding of all activities under the information and email accounts they provide.

2. Scope Of Information Use
We use customer information to:

  • Contact and confirm orders and delivery when receiving customer requests;

  • Provide product information upon customer request;

  • Send marketing emails and promotions about the products we sell;

  • Send notifications about activities on the website;

  • Communicate and resolve issues with users in special cases;

  • Not use personal information beyond confirmation and contact related to transactions;

  • Comply with requests from judicial authorities including prosecution agencies, courts, and police related to any legal violations by customers.

3. Information Retention Period
Customer personal data will be stored until a request for deletion is made to the management board. In all cases, personal information will be securely stored on our servers.

4. Parties Authorized To Access Personal Information
Personal information on the website may be accessed by:

  • Website management board;

  • Customers who own the personal information;

  • Authorized Vietnamese legal authorities;

  • Partners involved in transactions with you, such as shipping companies.

5. Address Of The Data Collector And Manager
Devie Joint Stock Company
Address: 3rd Floor, No. 441/50 Dien Bien Phu, Ward 25, Binh Thanh District, Ho Chi Minh City
Hotline: 0286 287 4770 or 0931567689
Email: kinhdoanh@deviefood.vn

6. Means For Users To Access And Edit Their Personal Data
Customers have the right to check, update, modify, or delete their personal information by contacting the website management.
Customers can file complaints about data privacy by contacting the website management. Upon receiving such feedback, we will verify the information and, if valid, take timely measures according to the severity.

7. Complaint Reception And Resolution Mechanism
If customers detect that their personal data is used improperly or beyond agreed purposes, you can call 0286 287 4770 or 0931567689 or email kinhdoanh@deviefood.vn to file complaints and provide evidence related to the case to the management board.
The management board commits to respond immediately or no later than 24 working hours from the receipt of the complaint.

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